Privacy Policy

Neptune Pressure ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (neptunepressure.org), request a quote, or engage our services.

Please read this policy carefully. If you do not agree with its terms, please do not use our website or services.

We use the information we collect to:

• Provide and manage services requested via the quote form or Service Agreement
• Communicate with you about appointments, quotes, and job status
• Process payments and issue receipts
• Send service-related reminders or updates (via phone, text, or email)
• Improve our website and customer service
• Respond to legal requests, comply with applicable law, or protect our rights

By providing your phone number and submitting a quote request, you consent to receiving text messages from Neptune Pressure regarding:

• Quote follow-ups
• Appointment scheduling and reminders
• Job-related communications

You may opt out of SMS communications at any time by replying STOP to any message or contacting us directly.

Opting out of marketing messages does not affect service-related communications for active jobs. Standard messaging rates may apply. Message frequency varies.

We do not sell, trade, or rent your personal information to third parties.

We may share your information with:

• Service providerswho help us operate our business (payment processors, scheduling software, analytics providers) — these providers are contractually required to protect your data and use it only for the services they provide to us.
• Legal and regulatory authorities when required by law, subpoena, or to protect our legal rights.
• Insurance providers in the event of a claim or dispute related to services performed at your property.

Our Trusted Service Providers:

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or alteration.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining appropriate protections relative to the sensitivity of the data we hold.

We retain your personal information for as long as necessary to:

• Fulfill the services outlined in any active Service Agreement
• Comply with our legal, tax, and record-keeping obligations
• Resolve any disputes or complaints

We retain Service Agreement records and related customer information for the duration required by applicable Pennsylvania law and our legitimate business needs. When information is no longer relevant to these purposes, we securely delete or anonymize it.

Under Pennsylvania and applicable U.S. law, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information, subject to our legal retention obligations
• Opt out of marketing communications at any time
• Object to certain processing of your information

Our website may use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage (via PostHog)
• Deliver relevant content

You may adjust your browser settings to refuse cookies. Note that disabling cookies may affect website functionality. We use PostHog for analytics and user experience improvements, which may store sessions and interactions.

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child without parental consent, we will take steps to delete that information promptly.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.